Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Deliver outstanding support and achieve new goals with HappyFox.
Watch the video
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums.
Convert email, phone, chat and web requests into tickets and keep them organized.
Outsource complex and redundant workflows to a powerful smart rules engine.
A ticketing system that can crunch your support process data.
Create your own custom fields, workflows & personalize the support experience.
A customer support tool that helps redefine your customer service and ensure customer loyalty.
Customer support tool that helps IT and ITES companies deliver outstanding support.
Essential help desk ticketing software to track and manage issues from your customers and provide speedy resolutions.
All-in-one help desk management software that provides faster and better support for your customers.
“So far we have Facilities and Security using this system. There is nothing I do not use in HappyFox and our team likes the app, the reports, the smart rules, and the tags. We enter tickets and complete them daily and HappyFox has improved our average number of tickets completed per month. My customers (Health Center Staff) have all responded very positively to the change; they love that they can see all the tickets for their site and comment on whether they’re still needed.”
Karin Stopforth
Facilities Administrator
“With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next “big thing” in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us. In short, it allows us to focus on happy customers – the rest we leave to HappyFox.”
Martin Hartvigsen
Director, Global Technical Support
“With HappyFox, I finally feel that I can trust the data I’m able to export from the system. We implemented the solution for email tracking but are now leveraging it to track incoming invoices as well. If a business is facing similar problems to ours in terms of tracking incoming emails or a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this. With HappyFox, you really are able to track everything that is coming in, and analyze the data in real-time.”
Pankaj Kumar
Manager, Accounts Payable Whirlpool Global Finance Center
