How can you use this scorecard
Choosing the perfect customer service software isn't easy. A typical help desk includes a ticket management system, a self-service portal, reports, and community forums. To help you narrow down on the ideal customer service tool, we at HappyFox have curated this handy scorecard.
We strongly believe that the features listed here matter the most when evaluating an online customer support tool. We've even listed features that HappyFox doesn't have to remain honest and neutral to help you decide the best help desk software.
Use the scorecard sheet to evaluate HappyFox against other customer service softwares. With the right customer service software and metrics in hand, your organization will be equipped to provide a fast resolution for your customers.