helpdesk

Improve Customer Support with HappyFox Help Desk Software

Be it email, voice or live-chat, HappyFox help desk solution manages all customer communication

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"Your most unhappy customers are your greatest source of learning" - Bill Gates

Never let your customers stay unhappy again. HappyFox is an online help desk software on the cloud, that lets you manage your customer communication, respond to queries and provide complete customer satisfaction, all from one single intuitive interface.

“We were impressed with the simplicity and effectiveness of the HappyFox user interface, as well as the ease of management

Yousuf Khan

Efficient TicketingHappyFox IT help desk software comes with various features like mass reply for tickets, multiple ticket categories, a visual indicator for unanswered tickets, custom ticket statuses and group actions. Now you can mass-delete and even mass-edit custom fields of all your tickets at one go on HappyFox. Managing tickets has never been easier. Roles and StaffingYou no longer have to worry about which staff member has made an incorrect reply. Define role-based access privileges to make sure that only your most reliable support staff have access to all functionalities. Optimize and divide work to make your support smoother and faster. AutomationWith Smart rules and canned actions, automate ticket communications and notifications to happen at pre-defined intervals. Repetitive tasks will not require any manual work from your support agents, with the power of the HappyFox help desk ticketing software. Reports and SchedulingMeasure the work of your support team, track their progress with the help of reports. HappyFox help desk software generates reports based on your parameters, for you to monitor the work of your support team. In fact, you can schedule specific reports to reach your mailbox as and when you require them. Facebook Integration for social customer serviceHappyFox integration with Facebook opens up new opportunities for Social customer service. Extend support to your customers on Facebook by allowing them to submit issues via private messages on your Facebook page. Have all messages converted to tickets that you can respond to from HappyFox.
Performance ManagementHelp desk ticketing performance is primarily based on response time and resolution time. Improve both by monitoring SLA on your tickets. Associate categories to SLA, constantly be informed of ticket resolution times to make sure your SLAs are never missed.

Look and feelNow your help desk solution can also represent your company’s look. Get your company name, logo, custom colors and custom names to give the exact look that reflects your company website. HappyFox help desk transforms itself in every way to suit your need. IntegrationsHappyFox is not just your regular help desk. Apart from help desk functions, HappyFox supports various cross functional automations, with the help of useful integrations. Be it CRM, Bug-tracking or eCommerce, HappyFox supports all your favorite business apps. Check out the complete helpdesk integration list here. Support anywhere. At any time. With LogMeIn HappyFox integrations are for simplifying your support experience. Now you can log into any customer’s computer from yours using nothing but a button on your ticket screen. Understand issues better, visualize it from the customer’s point of view and resolve it at the same time, with LogMeIn Remote desktop support integration.
HappyFox is the best practical help desk
software solution that lets you
Reduce the effort spent on doing good customer support
Reduce the effort spent on doing good customer support
Increase customer satisfaction by delivering responsive support
Increase customer satisfaction by delivering responsive support
Improve support operations by measuring performance
Improve support operations by measuring performance
Save time by automating tasks
Save time by automating tasks

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Customer support made easy

Gather more insight into how HappyFox is the most cost effective help desk system
with excellent support, by reading this case study from an Infrastructure enterprise